SERUM IVF Centre (we, us, our) is a friendly family oriented clinic, located in Athens, Greece. Our clinic recognizes that privacy of our patients, doctors, employees, egg and sperm donors and partners is paramount and wants you to be familiar with how we collect, use and disclose personal data.
“Personal Data” are data that identify you as an individual or relate to an identifiable individual. These include simple data such as your name, address, communications details but also “special categories’” sensitive health, medical, genetic and biometric data necessary for fertility treatments https://www.ivfserum.com/fertility-treatments/
It explains what information we collect about you when you visit our site and/or when you work, communicate or cooperate with us, when you use our IVF services and how we handle your information to ensure that your rights are always respected.
When you contact us, you may be asked to voluntarily provide some limited personal information, such as your name, phone numbers, email address, and contact details https://www.ivfserum.com/questionaire/
Filling in this questionnaire with the minimum of personal data is necessary for us to enable the provision of certain services (treatments, consultation, accommodation) and respond to frequently asked questions https://www.ivfserum.com/faq/
We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our webmasters. This is statistical data about our users’ browsing actions and patterns which does not identify any individual and allows us to ensure that content from our site is presented in the most effective manner for you and for your computer.
Our website is not intended for children under 15 years of age, and we do not knowingly collect information from children to sell or promote our services.
Your sensitive medical and health data are securely stored and protected by our trained staff via appropriate technical and organizational physical and logical security measures including database encryption, access controls, firewalls and so on.
We process your personal data in accordance with the GDPR for one or more of the following reasons:
A. Necessary for the performance of a contract
B. Necessary for us to comply with a legal obligation
C. To serve our (and third party) legitimate business interests,
D. You have given us your consent
As a patient, egg/sperm donor or other you have signed with us a valid contract, as per article 6 of the GDPR, and you have additionally provided us your consent which justifies the lawfulness of such processing
Becoming a donor for our spermbank https://www.ivfserum.com/spermbank/ implies full anonymity for both donor and recipient under Greek law which we fully guarantee via appropriate technical and organizational privacy and security measures (anonymisation, encryption, tokenization etc) .
Our company values your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any personal information you enter into registration forms on our website or applications. The encryption process protects your information, by scrambling it before it is sent to us from your computer. We also make commercially reasonable effort to ensure the security of your personal information on our system. However, no data transmission over the Internet can be guaranteed to be secure. Consequently, while we strive to protect your personal information within our records, we cannot warrant the security of any information you transmit to us.
In the course of the performance of our contractual and legal obligations your personal data may be provided to various correspondents, such as hospitals, laboratories and suppliers. Our business partners are bound by Data Processing Agreements with us, and they are obliged to safeguard confidentiality and data protection according to the data protection regulation.
Your personal data is generally transferred within the European Economic Area (EEA) (28 EU and Iceland, Lichtenstein, Norway) where we operate, in order for us to fulfill a legal or contractual obligation.
Your data may exceptionally be transferred to third countries outside the EEA in order to fulfill a legal or contractual obligation or because you have given us your explicit consent.
Processors in third countries are obligated to comply with the European data protection regulations and to provide appropriate safeguards in relation to the transfer of your data in accordance with Art 46 of the GDPR.
We will process and store your Personal Data for the duration of our business relationship with you, and as long as necessary to fulfill our contractual and legal obligations.
In executing our business activities, we do not use any automated decision-making. We may from time to time process some aspects of your data automatically, in order to enter into a business relationship with you.
We may process your personal data to tell you about products, services and offers that may be of interest to you or your business. The personal data that we process for this purpose consists of information you provide to us and data we collect when you use our products.
Under the law, you have the following rights in terms of your personal data:
The right to lodge a complaint with us at email@example.com and before the Greek Supervisory Authority (www.dpa.gr). If you have exercised any of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us.